Refund policy

RETURN AND REFUND POLICY

Effective Date: February 22, 2026
Company: All That Home Technology Solutions
Website: allthattechnology.com
Contact: admin@allthattechnology.com | (469) 338-3053

1. OVERVIEW

Thank you for choosing All That Home Technology Solutions. We stand behind our work and want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

2. SERVICES, LABOR, AND INSTALLATION

All services, labor, and installation fees are non-refundable once performed. This includes, but is not limited to:

  • TV mounting and installation
  • Security camera installation
  • Smart home device setup and configuration
  • Whole-home Wi-Fi installation
  • Computer and IT support services
  • Cable management and routing
  • Any on-site consultation or labor hours

Workmanship Guarantee: While service fees are non-refundable, we guarantee the quality of our workmanship. If you experience any issues related to our installation within 30 days of service completion, contact us immediately and we will make it right at no additional charge.

3. PHYSICAL PRODUCTS

3.1 Return Eligibility

You have 30 calendar days from the date of receipt to return eligible physical products purchased directly from All That Home Technology Solutions.

To qualify for a return, the item must meet ALL of the following conditions:

  • Unopened and unused in its original condition
  • In the original packaging with all accessories, manuals, and documentation included
  • Accompanied by the original receipt or proof of purchase
  • Not installed, mounted, or activated

3.2 Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Any product that has been installed, mounted, or activated
  • Opened electronic devices, cameras, or smart home products
  • Custom-cut cables, custom-ordered hardware, or project-specific materials
  • Products purchased specifically for a custom installation or project
  • Gift cards or promotional items

3.3 Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you. You may be required to provide photographic evidence of the defect or damage.

4. REFUND PROCESS

4.1 How to Initiate a Return

To initiate a return, please contact us at:

Provide your order number, the item(s) you wish to return, and the reason for the return.

4.2 Return Shipping

You are responsible for paying all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Shipping costs are non-refundable, and original shipping charges (if any) are non-refundable.

4.3 Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.

4.4 Restocking Fees

We do not charge restocking fees for eligible returns that meet all return conditions outlined in Section 3.1.

5. EXCHANGES

We do not offer direct exchanges. If you need a different product, please return the original item for a refund (subject to our return policy) and place a new order.

6. MANUFACTURER WARRANTIES

Many products we install come with manufacturer warranties. We will assist you with warranty registration and provide documentation as needed. Manufacturer warranty claims must be processed directly with the manufacturer according to their terms and conditions.

7. CANCELLATIONS

7.1 Service Cancellations

If you need to cancel a scheduled service appointment, please contact us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

7.2 Product Order Cancellations

Product orders may be cancelled before shipment for a full refund. Once a product has shipped, our standard return policy applies.

8. DISPUTES AND EXCEPTIONS

We reserve the right to refuse returns that do not meet the conditions outlined in this policy. All decisions regarding return eligibility are made at our sole discretion. If you believe there are extenuating circumstances, please contact us to discuss your situation.

9. GOVERNING LAW

This Return and Refund Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

10. CHANGES TO THIS POLICY

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the updated policy.

11. CONTACT INFORMATION

For questions about this Return and Refund Policy or to initiate a return, please contact us:

All That Home Technology Solutions
Email: admin@allthattechnology.com
Phone: (469) 338-3053
Website: allthattechnology.com

Last Updated: February 22, 2026